IT Help Desk

Students
Student accounts are automatically created after you register for classes and give you access to computers on campus, Edison State email, your Z-drive, MyESCC and Blackboard. Accounts take at least 72 hours to be created. Your Edison State email will be the only email address used for college communications. Exceptions include students who have registered for XLN, College Credit Plus or Business and Industry courses. If this is the case, please contact a Resource Specialist, your advisor or the Business and Industry Center.

Employees
Employee accounts are automatically created after being hired and will give you access to computers on campus, your Z-drive, Edison State email, MyESCC, Blackboard and any other assignments deemed necessary by your dean or immediate supervisor. Accounts take at least 72 hours to be created.

You will receive a student ID card during the enrollment process. Your student ID number can be found in the upper left corner of your student ID card. It is required that you have your student ID number when calling or visiting the IT Help Desk. Your student ID number is also essential when enrolling into the required Self Service Reset Password Management (SSRPM) service.

New Students
If you are new Edison State student, you will receive a student ID at the time of registration. Your student ID contains your student ID number. You can determine your user name by visiting MyESCC.

Returning Students
Your issued student ID number and user name will remain the same throughout your time at Edison State.

New Students
Once your network account is created and you have determined your user ID, you are assigned a default password. The default password is composed of the following two elements: 

• Last four digits of your student ID number
• First four characters of your last name with the first letter capitalized

NOTE  If your last name includes additional letters that are normally capitalized they will still be capitalized in your default password. If you last name is less than four characters the capital letter "A" will be added to the end of your name until enough letters are added to satisfy the four-character requirement. Passwords are case-sensitive.

Here are a few examples:

Student ID# = 1234567
Last Name = Smith
Default Password = 4567Smit

Student ID# = 2345678
Last Name = Ray
Default Password = 5678RayA

Student ID# = 3456789
Last Name = McCoy
Default Password = 6789McCo

Returning Students
If you activated your account but never changed your password, then your password will still be your default. You are strongly encouraged to change your default password by using the Self Service Reset Password Management (SSRPM) and are required to do so every 90 days. This tool can also be used to reset your own password if you forget it. You will need to know the answers to the two security questions you previously selected. You are given three (3) attempts to answer your security questions when resetting your password before you are be locked out of the system. If this happens, call or visit the IT Help Desk to have your account unlocked.

Go to SSRPM

As a student you are required to enroll in the Self Service Reset Password Management (SSRPM) site before you can access the Edison State network, email, Blackboard or MyESCC. The username and password assigned to you provides access to all of these applications.

Go to SSRPM

How to Enroll into SSRPM:

1. Click on Enroll into SSRPM.
2. Enter your user name and default password, make sure edison is listed as the Domain. Read the Terms of Service. Click the checkbox to agree to the terms of service. Click Continue.
3. Create two security questions and answers. Click on Enroll. 
4. You will then receive a notification that you have successfully enrolled.

Upon enrolling into SSRPM, you must reset your default password immediately for security purposes. See the next question in this FAQ for directions on how to reset your password.

NOTE  Although your user name will remain the same throughout your time at Edison State, your enrollment into SSRPM is important as your password will expire every 90 days. This tool can also be used to reset your own password if you forget it. You will need to know your two security question answers. You are limited to three attempts to correctly answer your security questions when resetting your password or you will be locked out of the network. If this occurs, call or visit the IT Help Desk to have your account unlocked.

Before resetting your password, you must enroll in the Self Service Reset Password Management (SSRPM). For directions on how to enroll, view the previous question in this FAQ.

Go to SSRPM

How to Reset your password using SSRPM:

1. Click on Reset your password.
2. Enter your user name and click Continue.
3. Enter the answers to your two security questions. Enter your new password. Confirm your new password. Click Reset Password.
4. You will receive a notification that you have successfully reset your password and are now ready to login to the Edison State network to access your email, Blackboard and WebAdvisor.

NOTE  Although your user name will remain the same throughout your time at Edison State, your enrollment into SSRPM is important as your password will expire every 90 days. This tool can also be used to reset your own password if you forget it. You will need to know your two security question answers. You are limited to three attempts to correctly answer your security questions when resetting your password or you will be locked out of the network. If this occurs, call or visit the IT Help Desk to have your account unlocked.

There could be several reasons that you may experience difficulty logging in.

1. The most obvious being that you entered your user name or password incorrectly, which happens, especially if you accidentally hit caps lock, are typing fast or are distracted. Try deleting what you entered and re-enter your user name. Check to make sure the caps lock is turned off. Keep in mind that after three (3) failed attempts, you will become locked out of your account and will need to call or visit the Help Desk.
   
   
2. Another common problem is right below where you enter your password, the Log on to: selection. If it is not visible click Options to display it. Check that this is set to EDISON and not a few letters and numbers followed by this computer.
   
   
3. You might have forgotten your user name or password. If you have forgotten your password, visit the SSRPM website and click Forgot my Password, answer your security questions, and enter a new password. If you forgot your user ID (name), visit the user name portion of this FAQ.
   
   
4. If you are trying to activate your account through the login screen and find that you cannot login, it could be that the program is not installed on the computer. If this is the case, simply move to another computer.
   
   
5. There is a chance that you could have been un-enrolled from SSRPM. To correct this, you will just have to re-enroll into SSRPM. Try going to the SSRPM website and changing your password. Make sure that you've correctly typed your user ID (name). If you do and you get an error that says you are not in the database, you have been un-enrolled and will have to re-enroll (note that your password go to the default again too). If you are shown your security questions, the problem was that you mistyped your password or your password has expired.
   
   
6. If you are at the computer's log in screen in either the Library or the Internet Cafe try using your default password, if that works then that was the problem and after filling in your security questions again you should be able to reset your password using SSRPM.
   
   

If you have checked all of these and still could not log in to the campus computers, call or visit the Help Desk.

Blackboard® is the Learning Management System used at Edison State Community College for the delivery of web-enhanced, web-flex and online content. Click the button below for answers to some of the most frequently asked questions about Blackboard® and online learning.

Blackboard FAQs

Your Edison State email address is YourUserName@edisonohio.edu.
See the What is my user name? section of this FAQ for more information.

For classes currently in progress, visit Blackboard.