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  • Addendums and Resources

    Addendums | What Financial Aid information is new or has changed?

    Changes and/or additions made to the current year's Financial Aid Handbook after its initial publication, will be listed here. Check this page regularly to stay informed.

    NEW for 2017–2018  Comment Code 399 | Conflicting Information Between 2016–2016 and 2017–2018 FAFSAs

    The Department of Education has created a new Comment Code 399 on the 2017–2018 FAFSA if they determine that there is conflicting information between your 2016–2017 and 2017–2018 FAFSAs. If you will recall, the 2017–2018 FAFSA also used 2015 income and tax information, which applied to both student/spouse or for dependent student, student/parents. Federal aid regulations require that this conflicting information be resolved prior to disbursement of any federal aid. Therefore, if you have the Comment Code 399, you will be asked to provide additional information and/or complete additional forms in order to resolve the conflicting information. Since financial aid eligibility is suspended until resolved, it is vitally important that you respond as soon as possible.

    EFFECTIVE IMMEDIATELY  The FSA ID―a username and password―has replaced the Federal Student Aid PIN and must be used to log in to certain U.S. Department of Education websites. Your FSA ID confirms your identity when you access your financial aid information and electronically sign Federal Student Aid documents. Click here for information on how to create a FSA ID.


    Resources | Title IV Servicer Providers Contact Information

    You can contact and receive additional information from Title IV Service Providers by using the links below.

    Direct Loan Servicing Center (ACS)
    800.848.0979

    Federal Student Aid Ombudsman Group
    877.557.2575
    FSA Ombudsman Group
    PO Box 1843
    Monticello, KY 42633
    FAX: 606.396.4821

    FedLoan Servicing (PHEAA)
    800.699.2908

    Great Lakes
    800.236.4300

    National Education Loan Network (Nelnet)
    888.486.4722

    National Student Loan Data System

    Sallie Mae
    800.722.1300