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  • IT Help Desk

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    The IT Help Desk exists to maintain and improve user experience on campus. With convenient hours, support from the Help Desk is available when you need it. The IT Help Desk is the recommended point of contact for technological support and is equipped to assist you with Edison State user ID and passwords, Edison State email, Blackboard, WebAdvisor, training, and more. To receive assistance in an expedient manner, please have your student or employee ID number ready when contacting the Help Desk.

    Note  While the IT Help Desk is an excellent resource, it's important to know that home computers, networks, personal equipment, WebAssign, and applications or user information concerning the admissions process are not supported. Please review the  Computer User Agreement  for details regarding policies and procedures.


    Frequently Asked Questions

    Should you experience technical difficulties, please refer to the following FAQs for solutions to common problems you may encounter before contacting the IT Help Desk. 

  • Students
    Student accounts are automatically created after you register for classes and give you access to computers on campus, Edison State email, your Z-drive, WebAdvisor and Blackboard. Accounts take at least 72 hours to be created. Your Edison State email will be the only email address used for college communications. Exceptions include students who have registered for XLN, College Credit Plus or Business and Industry courses. If this is the case, please contact a Resource Specialist, your Advisor or the Business and Industry Center.

    Employees
    Employee accounts are automatically created after being hired and will give you access to computers on campus, your Z-drive, Edison State email, WebAdvisor, Blackboard and any other assignments deemed necessary by your dean or immediate supervisor. Accounts take at least 72 hours to be created.

    You will receive a student ID card during the enrollment process. Your student ID number can be found in the upper left corner of your student ID card. It is required that you have your student ID number when calling or visiting the IT Help Desk. Your student ID number is also essential when enrolling into the required Self Service Reset Password Management (SSRPM) service.

    New Students
    If you are new Edison State student, you will receive a student ID at the time of registration. Your student ID contains your student ID number. You can determine your user name by visiting WebAdvisor and following the instructions below.

    1. Click on Prospective Student or Account Information.
      NOTE  You are considered a guest until you complete the account activation process. Do not attempt to login as a Current Student.
    2. In the User Account section click What's my User ID?
    3. Enter the requested information: Last Name and student ID number. Please refrain from entering your social security number.
    4. Click Submit and your user name will appear on the screen.

    Returning Students
    Your issued student ID number and user name will remain the same throughout your time at Edison State.

    New Students
    Once your network account is created and you have determined your user ID, you are assigned a default password. The default password is composed of the following two elements: 

    • Last four digits of your student ID number
    • First four characters of your last name with the first letter capitalized

    NOTE  If your last name includes additional letters that are normally capitalized they will still be capitalized in your default password. If you last name is less than four characters the capital letter "A" will be added to the end of your name until enough letters are added to satisfy the four-character requirement. Passwords are case-sensitive.

    Here are a few examples:

    Student ID# = 1234567
    Last Name = Smith
    Default Password = 4567Smit

    Student ID# = 2345678
    Last Name = Ray
    Default Password = 5678RayA

    Student ID# = 3456789
    Last Name = McCoy
    Default Password = 6789McCo

    Returning Students
    If you activated your account but never changed your password, then your password will still be your default. You are strongly encouraged to change your default password by using the Self Service Reset Password Management (SSRPM) and are required to do so every 90 days. This tool can also be used to reset your own password if you forget it. You will need to know the answers to the two security questions you previously selected. You are given three (3) attempts to answer your security questions when resetting your password before you are be locked out of the system. If this happens, call or visit the IT Help Desk to have your account unlocked.

    Go to SSRPM

    As a student you are required to enroll in the Self Service Reset Password Management (SSRPM) site before you can access the Edison State network, email, Blackboard or WebAdvisor. The username and password assigned to you provides access to all of these applications.

    Go to SSRPM


    How to Enroll into SSRPM:

    1. Click on Enroll into SSRPM.
    2. Enter your user name and default password, make sure edison is listed as the Domain. Read the Terms of Service. Click the checkbox to agree to the terms of service. Click Continue.
    3. Create two security questions and answers. Click on Enroll
    4. You will then receive a notification that you have successfully enrolled.

    Upon enrolling into SSRPM, you must reset your default password immediately for security purposes. See the next question in this FAQ for directions on how to reset your password.

    NOTE  Although your user name will remain the same throughout your time at Edison, your enrollment into SSRPM is important as your password will expire every 90 days. This tool can also be used to reset your own password if you forget it. You will need to know your two security question answers. You are limited to three attempts to correctly answer your security questions when resetting your password or you will be locked out of the network. If this occurs, call or visit the IT Help Desk to have your account unlocked.

    Before resetting your password, you must enroll in the Self Service Reset Password Management (SSRPM). For directions on how to enroll, view the previous question in this FAQ.

    Go to SSRPM


    How to Reset your password using SSRPM:

    1. Click on Reset your password.
    2. Enter your user name and click Continue.
    3. Enter the answers to your two security questions. Enter your new password. Confirm your new password. Click Reset Password.
    4. You will receive a notification that you have successfully reset your password and are now ready to login to the Edison State network to access your email, Blackboard and WebAdvisor.

    NOTE  Although your user name will remain the same throughout your time at Edison, your enrollment into SSRPM is important as your password will expire every 90 days. This tool can also be used to reset your own password if you forget it. You will need to know your two security question answers. You are limited to three attempts to correctly answer your security questions when resetting your password or you will be locked out of the network. If this occurs, call or visit the IT Help Desk to have your account unlocked.

    There could be several reasons that you may experience difficulty logging in.

    1. The most obvious being that you entered your user name or password incorrectly, which happens, especially if you accidentally hit caps lock, are typing fast or are distracted. Try deleting what you entered and re-enter your user name. Check to make sure the caps lock is turned off. Keep in mind that after three (3) failed attempts, you will become locked out of your account and will need to call or visit the Help Desk.

    2. Another common problem is right below where you enter your password, the Log on to: selection. If it is not visible click Options to display it. Check that this is set to EDISON and not a few letters and numbers followed by this computer.

    3. You might have forgotten your user name or password. If you have forgotten your password, visit the SSRPM website and click Forgot my Password, answer your security questions, and enter a new password. If you forgot your user ID (name), visit the user name portion of this FAQ.

    4. If you are trying to activate your account through the login screen and find that you cannot login, it could be that the program is not installed on the computer. If this is the case, simply move to another computer.

    5. There is a chance that you could have been un-enrolled from SSRPM. To correct this, you will just have to re-enroll into SSRPM. Try going to the SSRPM website and changing your password. Make sure that you've correctly typed your user ID (name). If you do and you get an error that says you are not in the database, you have been un-enrolled and will have to re-enroll (note that your password go to the default again too). If you are shown your security questions, the problem was that you mistyped your password or your password has expired.

    6. If you are at the computer's log in screen in either the Library or the Internet Cafe try using your default password, if that works then that was the problem and after filling in your security questions again you should be able to reset your password using SSRPM.

    If you have checked all of these and still could not log in to the campus computers, call or visit the Help Desk.

    To help you begin your course search, we have compiled step-by-step instructions on how to use WebAdvisor.

    WebAdvisor Tips

    Blackboard® is the Learning Management System used at Edison State Community College for the delivery of web-enhanced, web-flex and online content. Click the button below for answers to some of the most frequently asked questions about Blackboard® and online learning.

    Blackboard FAQs

    Your Edison State email address is YourUserName@edisonohio.edu.
    See the What is my user name? section of this FAQ for more information.

    If you have already completed a course, login to WebAdvisor and:

    1. Click on Current Students
    2. Click on Grades to view a specific semester or Transcript to view all semesters.

    For classes currently in progress, visit Blackboard.