Polycom Troubleshooting Known Connection Problems: System may need to be rebooted once after call is initiated to gain audio, if audio is not received from other end. Audio Problems: No Audio: Sent or Received 1. Make sure monitor volume is turned Up 2. Make sure microphone pod is not muted. 3. Make sure microphone is unmuted Audio Feedback 1. Keep microphone pod away from TV monitor Video Problems: No Video 1. Make sure monitor is turned on 2. Make sure correct camera source is selected on Polycom remote 3. If all else fails, reboot system and call 711 for ITS support. Videoconference Request Form For further information please contact: allred@edisonohio.edu