Mission Statement

The Office of Information Technology Services is responsible for the comprehensive provisioning and support of information technology to members of the Edison community within a culture driven by customer service.

I.T.S. Objectives

• Provision and support of the finest information technology services available within the constraints of funding limitations and cautionary technology adoption.

• Delivery of outstanding customer service resulting in optimal levels of customer satisfaction.

• Assurance that members of the I.T.S. staff are well trained, fairly compensated, and able to provide customer service in a timely, professional manner.

I.T.S. Responsibilities

• Lead and participate in the planning process for the adoption of information technologies within the College community.

• Provide for the acquisition, installation, and maintenance of the computer hardware, software, and peripheral equipment necessary for the operation of the academic and administrative units of the College.

• Manage, optimize, and maintain the Edison network infrastructure.

• Promote, provide, and manage the Edison World Wide Web presence.

• Lead, help plan, and support the distance learning initiatives of the College.

• Create internal I.T.S. management systems that are compliant with client needs.

• Remain current on information technology trends, particularly as they relate to the use of I.T. within higher education.

• Provide or arrange training and help on the use of information technologies.

• Create and maintain policies and procedures for the provisioning and use of information technologies.

I.T.S. Customer Service

• The mode of customer service within I.T.S. will be proactive in all instances.

• Measurement and assessment of customer satisfaction will be ongoing and based upon client standards of measurement.

• Improvements in customer service and satisfaction will flow from both I.T.S. participation in the process of continuous quality improvement and internal efforts for improvement.