CQI Steering Committee Edison Community College

CQI Steering
Committee

AQIP

Agendas

Discussion

Meetings

Minutes

Process
Improvement
Teams

Dr. Yowell's
CQI e-mail

eams

CQI Steering Committee
Minutes
February 13, 2004

Those present: Brent Adkins, Dennis Myers, Amanda Swigert, Mona Walters, Nancy Cooper, Iden Smith, Maggie Myers, Bill Waxman, Becky Telford, President Yowell, Jane Salisbury

Those Absent: Keith Kamerer (Columbus)

President Yowell called the meeting to order, and the agenda was approved without addition.

The minutes were approved as distributed.

Status of Performance Teams:

Jane Salisbury reported that all process teams are moving along as intended. Some are meeting annually, some each semester, and some on a continuing, regular basis. Datatel and training issues are why some teams are seemingly on hold. She is satisfied with overall team progress.

The Orientation Process Team continues to meet regularly. The second group of participants has been notified of their expected attendance at presentations of the President’s Bulls Eye, Student Development, and the Engineered Experience/tie it altogether modules. The campus tour was taken February 10. Other modules are to be completed by semester’s end and are determined by the supervisor and employee.

The most pressing current concerns of this team are the development of a survey document to gain information about the orientation process value, liaison assignments, and HR tracking. (Salisbury)

Carol Rigola, team leader of IT Customer Service, reported in their January meeting that Track-It was serving the college as they had hoped it would. One-thousand-one-hundred-twenty 711 calls had been logged between late August and February 12. These were faculty/staff calls, and most problems were remedied within the IT self-imposed 48-hour turn around time. Those not were generally related to equipment problems beyond department control. (Salisbury) Dennis Myers offered additional comments supporting the IT Department and their use of the Track-It system. It has potential to aid in budgetary and training concerns, as well as making computer support more efficient.

New Team Requests:

No cross-functional team requests were received since last meeting. Jane Salisbury reported that several inter-departmental teams have been initiated, and that she has been asked for guidance for some of those teams. She sees the establishment of these teams as a positive reflection of a changing organizational environment that mirrors our continuous quality improvement journey.

AQIP:

Iden Smith, reporting for AQIP 1, indicated data for online student success had improved during fall semester. He does not credit any one factor, such as student training or faculty training, but sees also heightened awareness of difficulties associated with the online learning modality and efforts made by faculty and staff to communicate more with students as possible having impact. That team will continue to monitor student surveys hoping to increase more student success and learning effectiveness.

The team is also weighing concerns expressed by some Web Flex instructors who believe students are under prepared for the technology expectations in those classes.

Jane Salisbury mentioned that the annual AQIP Action Project Review suggested this Action Project might qualify for a Higher education “best practice.

AQIP 4, led by Terri Jacomet, is working hard to prepare the Publisher’s Event. They hope to recognize more than 20 faculty, staff, and students who have been published. This team is considering a Classified Employee of the Month program and computer-generated greetings for birthdays, accomplishments, etc.

Terri spoke of her team’s dilemma when balancing individual recognition and team recognition—individualism and collectivism. She indicated the team struggled not only with how to determine and recognize individual feelings, but also how to recognize team work.

Dr. Yowell reported on AQIP 5-related initiatives throughout the college. He shared that the two Servant Leadership groups would be merging sometime in March, and that there had been a Blackboard forum set up for those leaders to share ideas and participate in discussion.

All current college initiatives and timelines have been gathered together onto a common list and will be published in the Public Folders, possibly in Gant-chart format. This would be updated monthly and would encourage better communication throughout the college while detailing responsibility and accountability.

Edison’s initial prototype for a Balanced Scorecard is being constructed by Carol Rigola and Darrel Isaacs. Becky Telford is extracting data from Datatel for the financials KPI. Yowell indicated that this first iteration of the scorecard will reflect varying levels of information access, based upon individual needs. This development process is being guided by a steering committee chaired by Phil Lootens.

6. CQIN:

Faculty development modules for online training are being facilitated
by Cece Green this semester. As of this date, 22 participants are working to gain the skill set necessary to team Web Flex and online courses.

The English department will begin their training modules on February 20, with a consultant visiting campus and then instructional modules utilizing the Connect Web platform.

Online degree progress continues. The working team has expanded to
include all faculty needed for year one offerings, as well as support personnel, administration and CQIN team members. Those working are:
Anna Hudelson, Michelle Curry, Keith Roeth, Rebecca Schinaman, Pat Klopfenstein, Cecelia Green, Carol Lomason, Ann Miller, Larry Dragosavic, Ruth Barney, President Yowell, and Jane Salisbury.

A link on the Edison home page gives rise to a designated web site, the
Marketing Committee is preparing materials for the Mid-Mag and for
handouts at Administrative Professionals Day and other open house events, and Jack Kramer has prepared an article for area print media.

Final Engineered Experience Retreats are scheduled for February 20, March 5, and April 16.

7. Other:

President Yowell shared some thoughts on the changes our continuous
quality improvement initiative had made on the Edison campus. He said
“CQI has progressed substantially, contributing to a cultural change within our campus. I am very pleased.” He indicated he no longer felt it necessary for the Steering Committee to meet monthly and proposed we
would meet twice each semester. Likewise, he wants to begin a
membership rotation for committee members. Some people will remain
on the committee by virtue of their positions, but others will begin a
rotation effective fall.

Next meeting: There will be no March meeting. The April 9 meeting remains at the call of the chair.