CQI Steering
Committee
President's
Address
Fall 2003
President's
Address
Fall 2002
President's
Address
Fall 2001
AQIP
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Process
Improvement
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Dr.
Yowell's
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ITS
- Online Course Support - Minutes
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September 24, 2001
Those Present: Terri Jacomet, Brad Reed, Betsey Kondall, Ann Miller, Sharon Brown, Kathy Clifton, Bob Cox, Jane Salisbury
Those Absent: Maggie Myers, Sandy Brubaker, Darlene Bayman, Mary Beth Aust-keefer, Dennis Myers, Bert Waldrop
1. Discussion of the effectiveness of the implemented technology support
plan for distance learning was initiated by Jane Salisbury. Ann Miller indicated that even though nothing specific had been documented, she is considerably busier than last year. This is credited to Dean’s referrals, past dissatisfaction of faculty and their desire to change processes, and the in-progress grant proposal involving 19 faculty.
2. Ann Miller expressed an immediate concern about the availability of class
rosters for Blackboard users after faculty have changed their passwords.
Also, she has a concern for English class service because of late staffing and
not having access to adjunct e-mail addresses. She sees both of these issues as impacting technology support. Sharon Brown will issue a request for all adjunct e-mail addresses to aid this aspect of concern.
3. In reality, the process design for technological support in class construction
has yet to be tested. In the event the sought after grant is awarded, the 19 staff involved with that would provide a pool for evaluation. They would be required to follow the process, if for no other reason than to have data for assessment.
4. Measures for assessment will include: complaints, technologic down-time,
technical issues involving training, etc. Most calls are expected to go to Ann Miller who will log these issues. Other calls going to extension 711 will be logged by IS staff.
5. It was determined nothing new can be done regarding the process until it is
tested.
6. Videocassette classes were selected as the next focus of the team. The
classes are being questioned for their academic integrity, their incorporation of student core values, and general effectiveness. A group from the team will prepare an evaluation document to be used at the end of this fall’s classes. Those working on this will be: Mary Beth Aust-keefer, Terri Jacomet, and Cathy Barrow. Ruth Barney and Bob Strayer will be asked to review the instrument before it is used. Terri Jacomet will lead this charge.
7. Time lines for evaluation instrument design are within two weeks for the
review of the entire team and within one week after that for return to Terri.
8. An early second semester meeting will be called to look over the evaluations
and to determine the next steps.
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