Technology Team

CQI – IT Team Meeting – 05/19/08

Members: Dan Reke, Theron Niekamp, Nathan Walters, Carol Marion, Carol Rigola, Chuck Steel, Ann Miller, Dr. Salisbury, Harry Lawhorn

Absent: Chuck Steel

Celebrate Successes

What do we have to report?

• The physical location of the Help has been set up. (Nathan)

• The phones lines for the help desk has been set up. (Harry)

• The code for the .csv file creation process was rewritten to make it more efficient, and it was tested under scheduler. (Theron)

• Links were created in WebAdvisor to the password change page and instructions. (Carol M. and Harry)

• Communications and instructional documents were coordinated with all the changes. (Carol R. and Ann)

Good job!!!

New Items

Q: While developing the Outlook Web Access instructions for students, I came down to the Navigation Pane section and part of the list includes Public Folders. After phoning Nate who confirmed it with Harry, the students will see and have access to everything an employee “sees” including those items contained in Public folders. (CR)
A: Harry will try to set it up so that nothing will display when students click on public folders. For now, they cannot access them – they get an error message when they try to open Public folders. Although that is not optimal, it is tolerable. At this time, everyone can see public folders.

Q: Clarification on a starting point for our Student User Account Creation.
A: Carol Marion noted that if we pull all students that were registered for Fall of 2007 and beyond, we will have ~5,600 accounts. Harry pointed out that storage and licensing issues limit us to ~4,000 accounts. We discussed various ways that we might be able have a separate category of students who are not currently active and therefore would only have a WebAdvisor Account (no student e-mail). However, there were hurdles to creating the list to pass to the NT side with all of the potential solutions discussed. One very significant hurdle is that any solution would probably take extensive programming, and we need to be ready to go by next Monday. We eventually decided:

• Theron will do some more research to see if he can find a solution.

• Dan will schedule a meeting for Wednesday for follow-up discussion.

• If we cannot find a way to solve this problem before 5/27/08, then the worst case scenario is that we will only pull those students registered for the upcoming Fall and current/upcoming Summer semesters, and then we’ll find a solution after go-live.

Q: The best way to publicize the following to the appropriate people (CM):

1. Employees should contact Help Desk for assistance instead of calling IT staff directly

2. Switchboard should forward calls to Help Desk

3. Email addresses cannot be added to NAE by anyone. Will be added by a process. Field will be read-only.

4. For users who used to reset WebAdvisor passwords on DRUS, that screen will become read-only. They will be able to see user names, but not the original PIN number, and can no longer reset passwords using this former method. Carol Rigola is the only exception, since she uses DRUS to create user names.

A:

1. Nathan draft an e-mail for Dan to send out Wednesday.

2. Nathan will ask David Gansz to implement that.

3. Carol Marion will send out an e-mail.

4. Carol Marion will send out an e-mail.

Q: Date for next meeting
A: We will have a brief meeting on June 2nd to check if everything is going well. There will be no call for agenda items.

Follow Up on Items from previous meetings:

Q: Are we still ready to rock ‘n roll on 5/26/08?
A: Yes!

Q: Printing Control
A: Tabled again.