December 19, 2006
Present: Truman
Bashore, Randi Wheaton, Gretchen Rentz, Sean Ford, Jane Salisbury
Absent: Kathi
Richards, Natalee Heath, Jill Malolepszy-Boeke
Review of survey documents:
Truman shared that he
determines the needs for the learning center staffing based upon survey
results from prior semesters. His tutors are trained to ask all students
who enter the learning center the following 3 questions:
1. Have you been
here before?
*If no, then
documents are given to the student explaining services with rules
and regulations of the center.
2. What are you
going to be working on?
3. Are you going to
be using a computer?
Responses are scanned into
the computer system for data collection purposes at the check in desk.
Based upon the data, Truman can determine the needs of students and how
to allocate the money that he has budgeted for tutors. Truman has a
process that is defendable and others are trained to use the system as
well.
Sean uses Zoomerang surveys
to gauge ideas and suggestions from students on programming and events
that are held each year. He utilizes the new Campus Advisory Board (a
new student organization of 6 students) to talk about programming. Dr.
Salisbury asked what he would do if his requests for programming were
greater than his resources for providing the programming. Sean said that
luckily he hasn’t been put in that situation, however it could happen.
Dr. Salisbury posed another question, how do we prioritize student’s
wants or needs?
Randi deals with a fair share
of student’s complaints and comments about the service that they are
receiving here at Edison. Randi explained that she will ask questions
and analyze the comment or complaint and refer the student to the proper
staff member who can help. For example, if someone is upset with a grade
that they received in a course, she will ask what course (not the
instructor name, but course only). She will then ask if the student has
talked to their instructor about the grade. If yes, then she will
transfer or refer the student to the Dean.
Gretchen explained a little
about what is done in Student Services. There are many process and
reasoning’s for how and why things are done. Surveys and data are
collected and used in making decisions on how and why things happen.
Dr. Salisbury explained that
AQIP process should be able to be repeated and that is what we are to
do, create a process that can be used to determine the student, staff or
faculty needs. This process can also create a seamless transition
between employees, which will aide in the overall health of the college.
Next Steps:
We are at a place where we can process map multiple process used to
gather information that drives decisions related to support services for
both students and staff.
Next Meeting:
We will meet again on January 23 from 10-11:30 in 057. Please be
familiar with “how” decisions are made in areas of support from your
area.
