Meeting Minutes
January 7, 2007
Those
present: Shirley Apple-Shoup, Dick Bollenbacher, Sharon Brown, Lisa
Hall, Anna Hudelson, Becki Lawhorn, Jeanette Ranly, Jane Salisbury
Those absent:
Krista Folkerth (it should be noted here that Krista has left
employment with Edison and is therefore no longer on the team)
Actions:
- Jeanette
Ranly presented parking ticket appeal forms and refund appeal forms
to give the team an idea of how those appeals are used so that we
might consider a similar format for student complaints.
- Becki
Lawhorn noted that she believes the Grievance Procedure on page 31
of the Student Handbook is quite clear as to the avenues a student
takes for both academic and non-academic grievances; perhaps making
these avenues more apparent to the student would be beneficial.
- The
committee agreed that academic and non-academic grievance procedures
should be more consistent with each other.
- Initial
complaint to be presented to person or persons responsible.
- If
student is still dissatisfied with outcome the complaint should
be put into writing and presented to the appropriate dean or
director.
- The
committee also agrees that complaints should be tracked at dean or
director levels rather than at president’s level.
- Deans
and directors should be reassured that they have the power to
resolve complaints.
- How are
these complaints tracked and analyzed?
- Perhaps
once a year deans would forward paperwork of addressed
complaints to the Office of Institutional Research.
- Data
then could be reported in much the same way crime statistics are
reported each year.
- Trends
could then reported back to deans/directors for consideration.
Next Steps:
- Becki
Lawhorn will develop a generic complaint form that might be used for
all types of student complaints.
- Dr.
Salisbury will map the current procedure for handling complaints at
dean/director’s level.
- Dr.
Salisbury will determine appropriate time of year to send
information on to Office of Institutional Research for processing
and posting to College Dashboard. (Perhaps June?)
- Sharon
Brown agreed to work with deans to develop a possible summary form
for complaints reaching that level.
- Sharon
Brown noted that resulting procedures will have to be presented to
the Attorney General’s Office.
Next Meeting:
TBA once new forms and procedures are
completed (sometime in February)
