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Frequently Asked
Questions for Students:
My
instructor is using Blackboard this semester but I do not have a
username and password.
The same user name and password you use to access the
Edison network, Email, and WebAdvisor is what you will use for
Blackboard.
Username and password for
NEW STUDENTS
If you have never taken a class before at Edison
you
will receive your Student ID at the time of registration. To locate
your User ID (name) you need to access WebAdvisor, the colleges
Registration system: (https://webadvisor3.edisonohio.edu:8443/WebAdvisor/WebAdvisor).
To get started, click on the Prospective Student picture or Account
Information link. DO NOT attempt to login as a Current Student. You
are considered a “guest” until you complete the account activation
process. In the User Account section click on the link, “What’s my
User ID?”.
In order to retrieve your User ID (name) enter the requested
information; Last Name plus Social Security Number or Student ID
Number. Click on the Submit button and your User ID will appear on
the screen. Write this down as you will need this to finish setting
up your account.
When your network account is created, it is created with a one-time
user default password. The password is composed of the last four
digits of your Student ID number plus the first four characters of
your Last Name. The first letter of the last name is Capitalized.
For example, if your Student ID is 0278957 and your last name is
Green your default password will be: 8957Gree. For students whose
last names are less then four characters the CAPITAL letter “A” will
be added to the end of their name until enough letters are added to
satisfy the four-character requirement (i.e. 1234CoxA). Passwords
are case-sensitive; UPPER, lower or MiXeD.
Every
student will be required to enroll at the Password Management site
before they can access the Edison network, email, Blackboard, and
WebAdvisor. The username and password assigned to you provides
access to all of these applications. To enroll, log on to the
Internet and enter the following URL in your address bar:
https://edisonhelpdell.edisonohio.edu.
Click on the Enroll into SSRPM link. Enter your User ID (name) and
default password, ensure “edison” is listed as the Domain Name,
click the checkbox to agree to the terms of service, and click
Continue. Please enter TWO security questions and answers. Click on
Enroll. You will receive a Congratulations screen that you have
successfully enrolled. Click close. For security purposes, you MUST
reset your default password IMMEDIATELY. To change
your password, click on the Reset your password link. Enter your
Username and the domain (edison). Click the continue button.
Enter the answers to your two security questions, enter the new
password, confirm the new password, and click Reset Password. You
will receive a congratulations screen stating you have successfully
reset your password. You are ready to log in to the Edison network,
access your e-mail, log in to Blackboard, and log in to WebAdvisor.
Username and password for RETURNING STUDENTS
All students will be provided an “edisonohio.edu” email account and
data storage area. The edisonohio.edu email address will be the
ONLY email address for ALL official college communication. The
edisonohio.edu email address will replace all personal email
addresses currently housed in WebAdvisor and Blackboard. In
addition, the student will have a User ID (name) and password to
access the Edison Network, E-mail, Blackboard, and WebAdvisor. All
students enrolled in classes Summer and Fall (unless you were
enrolled in summer classes) Semester 2008 will need to follow the
instructions for New Students.
Returning Edison online students will continue to use their
Edison network username and password to access their classes.
If you have forgotten your password you can use the Password
Management web site to reset your password. You will need to know
your TWO security answers.
Note:
Your User ID (name) will remain the same throughout your time at
Edison. Your password will expire every 90 days and will have to be
reset using the Password Management web site. In addition, you can
use this tool to reset your own password if you forget it. You will
need to know your TWO security question answers. You are limited to
3 attempts to answer your security questions when resetting
your password or you will be locked out of the network. If this
occurs you have to call (937-778-8600 or 800-922-3722 ext. 711) or
stop at the Help Desk to have your account unlocked. The Help Desk
is located in the Library. The hours or operation are:
Mon – Thurs: 8:00 am – 8:00 pm
Friday 8:00 am – 4:00 pm (Closed Summer)
Saturday 10:00 am – 2:00 pm (Closed Summer)
Sunday - Closed
I can get into
Blackboard, but I do not see my class listed.
Blackboard course
areas are created automatically and the courses
are made "unavailable" to students. This gives instructors
the ability to fine tune their course before opening it to
students. Please check with your instructor to make sure that the
course area is available for student viewing.
All
students are automatically enrolled in courses through integration
with the college's Datatel system. This process can take from
24-48 hours (business days). If you switch sections,
especially on a Friday, please be patient as the information filters
through the system.
I have never
used Blackboard before, how can I get started?
Blackboard is pretty
user-friendly but it can be a challenge navigating around until you
know your way. You can find out more in the
Getting
Started in your Blackboard Learning System Course tutorial.
The tutorial will explain how to use the student tools in
Blackboard and how to navigate around your course in Blackboard.
When I click on
a link to read a course document, or assignment it looks like
hieroglyphics on my computer.
If you do not have
Microsoft Office installed on your computer, you can download (for
free) a viewer for all Microsoft products. You can find a link
on the Software
Download Links/Viewers and Converters to the
download site for all of the Microsoft viewers.
If your instructor
has uploaded files in PDF format, you will need to download a free PDF
viewer from Adobe by clicking on the software download links on the
Adobe website.
I was right in
the middle of taking an online test and my computer crashed, my
internet service provider kicked me off, my cat walked across the
keyboard etc...
Depending on how the
instructor deployed the test you may be able to log back in to
Blackboard and restart from your last SAVED question. The test or
quiz should have instructions explaining if this option is available
to you. If not, please contact your
instructor and explain what happened. Your instructor will be able to
go in and reset the test so that you will have access.
Unfortunately, you will have to start all over again at the beginning
of the test.
I was taking a
test in Blackboard and I went over the time limit allowed.
Blackboard will not kick
you off when the time limit has expired. The test will be
flagged in the instructor's grade book. Please contact your instructor
regarding their policies for online testing.
I was supposed
to take a test in Blackboard and I missed the deadline. I can no
longer find the announcement link for the test.
Please contact your
instructor for help.
My instructor
has given me an assignment for this week asking me post to the
discussion board, but when I log into the discussion board, I don't
see any place to post my comments.
In order to start a
discussion in Blackboard, a forum needs to be set up by the
instructor. Once the initial forum has been established, you can start
new threads, or respond to other student postings. You can find
out more about using the discussion board in the by reading the
tutorials available on the
Blackboard Instruction
Sheet page.
My instructor
has scheduled an online chat for this week. How do I enter the virtual
classroom?
You will find the virtual classroom under the communication tab and
then select collaboration.
It is a good idea to access the virtual classroom prior to your
meeting. You will need to have java enabled and turn off your
pop-up blocker (or add the URL for Bb to your list of allowable
sites) in your browser to
have the virtual classroom work. You can find out more about using the
virtual classroom in the tutorial on the
Student Questions/Answers/Instruction
Sheets and Manuals page.
.
My instructor
has assigned me to participate in a group. How do I access the group
and the associated features.
Your instructor will need to set up
the groups. Once this is accomplished you will find the groups for
your class listed under the Communication section in the Group area. The group function in
Blackboard allows you and your fellow teammates to communicate
privately via e-mail, the discussion board, and virtual chat. These
areas all work the same as the class e-mail, discussion board, and
virtual chat. In addition, the group area contains a File Exchange
tool that allows team members to upload a document for access by
everyone in the group.
Report a Blackboard problem
If you are experiencing an issue that is not covered please complete the
web form with information regarding your Blackboard issues. Click
on "Report a Blackboard Problem" to access the form. You
will need to have the following information available to complete the
form: Name
E-mail address
Confirm e-mail address:
What problem did you experience?
Please provide as much detail as possible.
Time problem occurred:
Please list am or pm
Did the problem occur On or Off Campus:
If the problem occurred on campus, room number or location:
If off campus, do you have a firewall installed?
Are you running software that blocks popups? (Windows XP & Vista
includesa pop-up blocker for IE)
What operating system are you using? (It is important to
include the patch level here, e.g., Windows XP SP1 or Windows XP
SP2)
What browser are you using? Internet Explorer, Netscape, AOL
etc.
What is the exact version of your browser? (Click the Help
menu, then choose "About Internet Explorer.." or About Netscape.)
What ISP are you using: (Example: RoadRunner, AOL, Earthlink
etc. or Edison if on campus)
Is this a high speed/broadband connection?
Blackboard
Help
If you have technical difficulties with Blackboard please email:
BlackboardHelp@edisonohio.edu
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