|
AOL User Information
SYMPTOMS
Does blackboard
function properly with AOL and/or other ISPs?
RESOLUTION
America Online
(AOL), Prodigy, and CompuServe are Internet Service Providers.
(ISPs) who attempt to capture their audience through a dynamic web
interface often at the expense of functionality. As part of their
software they each provide an internal web browser that allows users to
browse the web. Often, these web browsers are either customized and/or
are older versions of IE (Internet Explorer). We do not recommend using
these browsers with Blackboard software.
CAUTION: Using these particular internal browsers may cause sporadic
problems with your online course. To minimize the possibility of browser
related problems, we strongly recommend using an external browser such
as Internet Explorer, Firefox, or Netscape when accessing your online courses.
Most computers have an updated version of an external browser such as
Internet Explorer pre-installed. Internet Explorer 6.0 or higher is the
recommended browser to use. You can upgrade to a higher version at:
http://www.microsoft.com/windows/downloads/ie/getitnow.mspx
Please follow the instructions below if you are using AOL;
OPENING ANOTHER BROWSER (while using AOL as your default browser):
1. Connect to the Internet the way you normally do.
2. Minimize the AOL browser. Click the minimize button in the upper
right corner of your AOL browser. It is the first box from the left and
looks like a box with an underline symbol in it. "_" Leave the AOL
browser minimized so you don't lose your connection to the Internet
3. Open Internet Explorer (click on Start, then All Programs, and then
Internet Explorer or double-click the desktop icon).
4. Login to Blackboard by typing 4learning.edisonohio.ed into the
Address bar in Internet Explorer.
NOTE: These steps should allow you to work on IE without AOL timing out
and removing you from the Internet because of inactivity.
Report a Blackboard Problem
|
